The point Luther made, again and again, was that distance between God and sinners is collapsed when the crucified Christ himself comes to sinners through a preacher.
The promise here is that God is present with us in our troubles, issuing commands to save us before we ask. God does not ignore our suffering and cries.
It is precisely from the cross that the glory of God shines most brightly into our lives, as dark and sinister as Golgotha appears from a sinful distance. Cross trumps crisis.
Men and women are all caught in the universal machine of suffering that chews people up and spits them out. And in their respective griefs and fears, they are all wondering if God sees them, hears them, knows them.